Frequently Asked Questions
We have broken down the FAQ page into four sections to make it easier for you to find the answers that you need. We hope you will find this information helpful. Please feel free to contact a Customer Service Representative if you have any additional questions or need further assistance.
Please select a topic:
All About Renting
Placing An Order
Q. What are your showroom/office hours?
A. We are open from 9am-5pm Monday through Friday. Appointments available Monday through Friday between 8am-6pm with advanced notice.
Q. Where are you located?
A. We are located at 845 Park Avenue, San Jose CA 95126. Our nearest cross streets are South Montgomery Street and Race Street. Click here for a map and directions.
Q. Do I need to make an appointment to visit your showroom?
A. Although appointments are not necessary, if you require assistance with planning your event and would like to speak with an Event Rental Specialist, we recommend making an appointment to ensure that we dedicate a block of time to assist you with your event needs.
Q. What is required to place an order?
A. You will be asked for your name, local address, main phone number and alternate phone number, a valid driver's license or other government issued photo identification, and a major credit card. If you do not have a major credit card, a cash deposit equal to the replacement cost of the equipment will be collected. The cash deposit will be refunded upon timely return of all products in the same condition as received.
Q. How far in advance should I place my order?
A. Advance reservations are recommended to ensure availability. We recommend placing your reservation at least two weeks prior to the date of your event. However, you may place your order one day in advance or up to one year in advance. Delivery orders placed less than 1 week in advance may be subject to fees.
Q. How long is the rental period?
A. Rates are for a 2-day rental period (i.e., Monday-Wednesday). Weekend rentals are generally from Friday through Monday. If you require a longer rental period, please contact our office for rate information. All charges are for time out whether equipment is used or not.
Q. When and how do I pay?
A. Payment is due two weeks prior to the date of delivery or will-call. If orders are placed with less than two weeks notice, payment is due at the time of reservation. We accept cash, checks, and all major credit cards.
Q. Is tax charged on my order?
A. There is no tax on rental items or service fees. Tax is charged on disposable items only (i.e., sterno, candles, etc.).
Q. Can I pick up my rental items?
A. Yes. If you plan to pick up the items yourself, please be sure that all items will fit safely inside your vehicle.
Delivery & Pickup
Q. What are your delivery hours?
A. Our regular delivery hours are 8am-5pm Monday through Friday. For an additional charge, delivery and/or pick-up service can be provided after hours or on weekends and holidays. Specific time requests are also available for an additional charge.
Q. Is there a minimum for delivery?
A. Local delivery/pick-up is $25.00 with a minimum order of $250.00. Orders that do not meet the minimum will incur an additional delivery/pick-up fee of $75.00.
Q. What do you consider your “local” delivery area?
A. Our local delivery area ranges from south San Jose to Milpitas, East San Jose to Sunnyvale and Cupertino, and includes Los Gatos, Monte Sereno, and Saratoga. For an additional charge, delivery and pick-up service in other areas may be arranged. Please call our office for more information.
Q. Where will the equipment be left?
A. Equipment will be delivered ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 75 feet). Equipment must be restacked and ready for pick-up in the same manner and place as delivered.
Q. Will your drivers set up and take down the equipment?
A. Williams Party Rentals will set up and take down canopies, stages, and dance floors. All other equipment (tables, chairs, linen, glassware, etc.) is set up and taken down by the customer. Set-up and take down service for tables and chairs is available at an additional charge. These arrangements MUST be made prior to delivery and pick-up.
Q. Can I make changes to my order after it has been placed?
A. Changes must be made one week prior to the date of service. Reductions made with less than one week notice are subject to a minimum of 50% restocking fee. Additions made with less than one week notice will may be treated as a new order and additional fees may apply.
Q. What is your cancellation policy?
A. Cancellations require 1 week notice (prior to date of service, not day of event). Cancellations made with less than 1 week's notice are subject to a 50-75% restocking fee.
Q. What should I do with glasses, china, and other food service items prior to returning them?
A. Please scrape and rinse these items and place them in the containers in which they were issued.
Q. What if I am not able to rinse the food service items prior to return?
A. Items returned without being rinsed will incur a cleaning fee of at least 30% of the total rental cost of those food service items.
Q. What should I do with linens prior to returning them?
A. Please shake linens free of food and confetti. Please do not place linens in plastic bags; this may lead to mildew. Use linen bags provided by Williams Party Rentals. Please discard hangers and plastic only.
Q. What happens if items are damaged or lost?
A. Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.